Last updated: February 2025
The personal data collected via the ASKSyb application ("Application") is processed by: SAS LeadForge 4 allée de la Geffrière 35600 Sainte-Marie France SIREN: 932 450 927 R.C.S. Rennes Contact: apps@asksyb.com
We may collect: • Identification and account data: email address, first name (optional), unique user identifier. • Usage data: readings (questions, cards drawn, interpretations), conversation history with the oracle, to provide and improve the service. • Technical data: language preference, device information (as needed for the operation of the Application).
• Provision of the service (readings, oracle, chat): performance of the contract. • Personalisation (e.g. first name in messages): your consent or our legitimate interest in improving the user experience. • Support and communication: performance of the contract or legitimate interest. • Compliance with legal obligations: legal obligation.
We retain your data for as long as your account is active. When you delete your account, we delete your personal data and your reading/conversation history, except where we must retain certain data for legal obligations (e.g. invoicing) for the legally required period.
You have the right to: • Access your personal data. • Rectify inaccurate data. • Erasure ("right to be forgotten"): you can delete a conversation from your history at any time in the Application, and request full account deletion from "My account". Account deletion leads to the permanent loss of your data (profile, tokens, history). • Data portability, where applicable. • Object to certain processing and to withdraw consent where processing is based on consent. • Lodge a complaint with a supervisory authority (e.g. CNIL in France). To exercise these rights: apps@asksyb.com.
You can delete individual conversations from your reading history at any time via the option provided in the Application (per conversation). You can also delete your entire account from "My account". This action is irreversible: all your data (account, tokens, reading and conversation history) will be permanently deleted.
Your data is processed by SAS LeadForge and, where necessary, by technical service providers (e.g. hosting, authentication) who act on our instructions and in compliance with applicable data protection rules. We do not sell your personal data to third parties.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration.
If we use services located outside the European Economic Area, we ensure appropriate safeguards (e.g. standard contractual clauses) in accordance with applicable regulations.
The Application is not intended for children under 13 (or the applicable minimum age in your country). We do not knowingly collect data from such users. If you believe we have collected such data, please contact us at apps@asksyb.com.
We may update this Privacy Policy. The "Last updated" date at the top will be changed. We encourage you to review it periodically.
For any question about your personal data or to exercise your rights: apps@asksyb.com.
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